Remote Assistance (RA)
Different Location, Shared Vision
What is Remote Assistance (RA)?
- Remote Assistance (RA) utilized Movilert and Smart Glass to have video and voice call for real time communication that provide assistance to user.
- This allowed remote support from experts to solve a particular issue.
Explanation Video
Smart Glass with (TMS) and (RA)
Use of (RA) to conduct a remote teaching session
Benefits
Improve Process
Transfer knowledge for technical repair and maintenance or provide approval for inspections as if you were on-site. Your experts will see what you see and annotate with markers that stick to real-world objects.
Solve Problems Efficiently
Allow immediate action when downtime or errors occur. Enable your technical team to get direct support from experts via audio and interactive video.
Improve Training
You can share your knowledge by creating video tutorials for training purposes.
Save Money
Lower travel costs effectively by replacing on-site visits with remote support sessions by vendor service technicians.
Hands-Free
You will have both hands free for any executions since the Smart Glass is fully voice controllable.
Functions
Remote camera sharing and real-time video streaming
Smart glass video will be transmitted in real time as soon the call is connected to the expert in front of the computer.
Voice Communicator
It's similar to communicate via phone, the system enables smart glass to communicate seamlessly with the remote expert through voice.
Interactive Annotations
User can send images to ask the experts when required, while expert can also instruct the user by creating multiple markers that will be projected into the smart glass.
Specifications
| Spec | Realwear HMT-1Z1 |
|---|---|
| OS | Android 10 (AOSP) + WearHF™ hands-free interface |
| Chipset | 2.0GHz 8-core Qualcomm® Snapdragon™ 625 with Adreno 506 GPU – OpenGL ES 3.1 & OpenCL 2.0 |
| Android Version | Android 10 |
| Weight | 430g |
| Ruggedization | IP66, MIL-STD-810G, 2-meter drop tested |
| Camera |
|
| Battery | Capacity
|
SOPHIC AUTOMATION SDN BHD
(200701036965 (794994-D))
A pure play technology company, we have delivered
proven automation solutions and engineering services to more
than 50 MNCs & SMEs in Southeast Asia.
ADDRESS
Headquarter (Theta Office)
9, Jln Industri Tangkas 1, Taman Industri Tangkas,
14000 Bukit Mertajam Penang.
Tel: (604) 202 3305 / (604) 508 9737
Penang Branch (Beta Office)
6 & 8, Lorong Perindustrian Bukit Minyak 1/1,
Kawasan Perindustrian Bukit Minyak,
14100 Simpang Ampat, Pulau Pinang
KL Branch (Sigma Office)
21-13A & 21-16, Stellar Suites, Jalan Puteri 4/7,
Bandar Puteri, 47100 Puchong, Selangor.
Tel: (603) 8604 7311
Singapore Branch (Alpha Office)
28 Sin Ming Lane, #03-146,
Midview City, Singapore 573972.
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